Frequently asked questions

Our delivery costs are calculated based on your County. For a full list of our charges please click here.

We aim to make delivery of your order within 15 working days from the date your order is placed.

If you are working to specific timescales please contact us to see how we can help.

Deliveries are made by our experienced haulage partners with whom we have been working for many years. Vehicles range from 7.5t rigid or flat-bed, to curtain-sided articulated lorries.

Please let our team know if you have any access restrictions at the time of order, or if you require any further details about unloading.

For orders of 1-4 trees which are our ‘Medium’ size or smaller, we offer a kerbside delivery or to the nearest reasonable access for the delivery vehicle. We ask that where orders contain 5 or more trees, or our ‘Large’ or ‘Instant’ sized specimen, arrangements are made to have the necessary manpower and machinery on site to unload.

Full details on our service can be seen here.

It is always best to aim to plant as soon as possible after arrival which limits the possibility of the trees becoming damaged whilst they are being stored.

Through the winter months whilst the trees are dormant there is no immediate rush on planting, however we would recommend delaying delivery if you are not likely to be able to planting within around 5 days of receiving your order.

In summer and warmer months the trees will need to be watered whilst in their bags if there is a delay in planting.

You are welcome to visit the nursery to select your own trees. We are a big site, and therefore it is essential that you make an appointment beforehand so we can ensure one of our team is available to show you around.

We are open Monday-Friday, with visits usually taking place between 9:30 and 14:30. Contact us to book your appointment.

Unfortunately we are unable to offer a planting service at this time.

We are more than happy to advise you or your landscaper on how to plant our trees. You can also see full instructions published in our guides.

We are pleased to offer a garden consultation service to most areas of the UK.

Please see our Garden Consultation page for full details on how this service works.

Our website is set up to facilitate your purchase online from start to finish however we are available during office hours (Monday-Friday, 9-17:30), should you wish for assistance from our team, or you would prefer to place your order over the phone.

For orders of 10 or more trees, any mix of sizes or species, we offer a 25% discount. This discounted price is calculated in your basket/displayed on the product page. 

Our specimens start at 10-12cm girth, ranging up to 25-30cm girth. If you are looking for 20 litre trees please contact our team to discuss your specifications.

If you have received a tree(s) which you deem unsatisfactory due to quality or damage we ask that you please do not accept delivery, and leave the tree(s) on the delivery vehicle for return to our nursery.

Following this, our team can arrange for a replacement or full refund. Please contact our office to discuss your options.

Please do not plant a tree you are unhappy with as this will be deemed as acceptance we will be unable to replace or refund such specimens.

Please note, trees ordered in error can be returned for a full refund against the tree however no refund will be made against the delivery charge.

Please see our full returns policy here.

Online orders can be paid for by credit or debit card. Visa and Mastercard are accepted.

If you would prefer to make payment by bank transfer, please contact our team who can raise a pro-forma invoice for you to pay against.

Changes can be made to an order up until 2 working days prior to the delivery. You will need to contact us so one of our team can make the required amendments to your order. Outside of this timeframe we may still be able to make changes depending on the status of your order with our delivery team.

Cancellation of orders can be made at any time up until 2 working days prior to delivery by contacting our team who can issue you with a full refund. Cancellations after this time may mean we are unable to refund the cost of delivery to you.

See our full policy here.

Our ‘Small’ and ‘Medium’ trees, and those under 3m tall, are easy to plant yourself if you would like to give it a go!

Two people will make the job more straight-forward as our trees weigh from 30kg each.

Please see our full guide on planting here. 

Our team are also on hand to offer advice so please contact us with any questions.

The key to planting success is water! Not too much, but not too little. Getting a good regime in place will help your new tree to establish and thrive. Check out our Watering Guide for further information on our recommendations.

Most of our trees need little ongoing maintenance after planting, with the exception of some of our evergreens which can benefit from pruning particularly if they are to be used for screening. We have more advice on this here.